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Delivery areas and hours
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Weather Conditions
We offer delivery services in West Vancouver, North Vancouver and Bowen Island. Our delivery hours are between noon and 6pm - 7 Days a week unless noted on the website. We cannot guarantee a specific time of delivery, but feel free to specify your preference of early afternoon or late afternoon. Please note that during peak holiday hours, delivery times may vary. Delivery fee is $15 in West Vancouver & North Vancouver
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Apartment Buildings and Gate Codes:
If the recipient resides in an apartment building or gated community, please provide us with the necessary details, including the apartment number, building access codes, or any other relevant information to ensure a successful delivery. It is the responsibility of the customer to provide accurate and complete delivery instructions.
In the event of severe weather conditions, such as heavy rain, snowstorms, or extreme temperatures, we may experience delays or limitations in our delivery services. The safety of our delivery driver is our top priority, and we will make every effort to deliver your order as soon as conditions permit. We appreciate your understanding and patience during such circumstances.
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Recipient Not Home:
If the recipient is not available at the time of delivery, our delivery driver will follow the instructions provided by the customer. This may include leaving the arrangement with a neighbor, front desk, or in a safe and secure location at the recipient's address. We will make every effort to notify the recipient of the delivery, either by leaving a note or contacting them directly.
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Substitution of Products and Vessels:
In the event that a specific flower or product is unavailable due to seasonal or supply constraints, we will make substitutions of equal or greater value to ensure the overall aesthetic and quality of the arrangement. We will always strive to maintain the overall look and feel of the original order.
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Peak Holiday Hours:
During peak holiday periods, such as Valentine's Day, Mother's Day, and Christmas, we experience a high volume of orders. While we make every effort to deliver your order within the requested time frame, please note that delivery times may be subject to change. We recommend placing your order in advance to secure your preferred delivery date and time.
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Delivery Confirmation:
Upon successful delivery, we will send a delivery confirmation email if your order was placed online. If your order was placed over the phone we will notify you via text if you have requested confirmation. If you have any concerns or questions regarding your delivery, please contact us and we will be happy to assist you.